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Help Desk Support

APPLICATION HELP DESK CONTACT HOURS OF OPERATION
Bundled Payments EFT Bundled Payments EFT Help Desk BundledPayments@cms.hhs.gov  
CMS Administration – Physician Value Primary: QualityNet Helpdesk
Secondary: PV Helpdesk
Primary: 1-866-288-8912
qnetsupport@sdps.org
Secondary: 1-888-734-6433
pvhelpdesk@cms.hhs.gov
Monday - Friday 8am – 8pm EST
COB MAPD Help Desk 800-927-8069
mapdhelp@cms.hhs.gov
Monday - Friday 6am - 9pm EST
CPC CPC Help Desk 800-381-4724
cpcisupport@telligen.org
Monday - Friday 6am - 10pm EST
Saturday 8am - 12pm EST
CSP-MCSIS MCSIS Help Desk 410-786-4727
mcsis_application_support@cms.hhs.gov
 
CSR MAPD Help Desk 800-927-8069
mapdhelp@cms.hhs.gov
Monday - Friday 6am - 9pm EST
DMEPOS CBIC Help Desk 877-577-5331
cbic.admin@palmettogba.com
 
ECRS EDI Help Desk 646-458-6740
ecrshelp@hmedicare.com
Monday - Friday 8am - 5pm EST
esMD esMD Help Desk 443-832-1856
CMSesMDHelpdesk@qssinc.com
Monday - Friday 9am - 5pm EST
Gentran Gentran support gentran-support@cms.hhs.gov  
HPG MCARE Help Desk 866-440-3805
mcare@cms.hhs.gov
 
HSTP HSTP Help Desk 410-786-6693
hstp_application_support@cms.hhs.gov
 
Internet Server Internet Server support ISV-Support@cms.hhs.gov  
MACPro MACPro Help Desk 410-786-2580
macpro_helpdesk@cms.hhs.gov
Monday - Friday 9am – 5pm EDT
MARx UI MAPD Help Desk 800-927-8069
mapdhelp@cms.hhs.gov
Monday - Friday 6am - 9pm EST
MDR MAPD Help Desk 800-927-8069
mapdhelp@cms.hhs.gov
6am - 9pm EST
MED EUS Help Desk 866-484-8049
866-523-4759 TTY/TDD
eussupport@cgi.com
7am - 7pm EST
myCGS CGS DME JC Provider Call Center 1-866-270-4909
cgs.dme.mac.email.inquiries@cgsadmin.com
Monday - Friday 7am - 5pm CST
Novitasphere Novitasphere Helpdesk 855-880-8424
websiteEDI@novitas-solutions.com
Monday - Friday 8am – 4pm EST
PQRS/eRx QNet Help Desk 866-288-8912
qnetsupport@sdps.org
6am - 6pm EST
PS&R/STAR EUS Help Desk 866-484-8049
866-523-4759 TTY/TDD
eussupport@cgi.com
7am - 7pm EST
PV/PQRS Registration System Primary: QualityNet Helpdesk
Secondary: PV Helpdesk
Primary: 1-866-288-8912
qnetsupport@sdps.org
Secondary: 1-888-734-6433
pvhelpdesk@cms.hhs.gov
Monday - Friday 8am – 8pm EST
The SPOT FCSO Helpdesk 904-791-8550
FCSOSpotHelp@FCSO.com
 
VMS Client Letter VMS Help Desk 410-832-8308 (select option 1)
THD@vips.com
Monday – Friday 7am to 7pm EST